POLICY / EFFECTIVE 02 SEPTEMBER 2026
Refund and dispute policy
We want purchases from The Breakdown AI to be useful and clear. This policy explains how refunds, charge disputes, and support requests are handled for our digital products, educational resources and paid subscriptions.
Refunds
Digital product purchases are generally non-refundable once access has been provided. However, if a product is faulty, materially different from its description, or cannot be accessed because of a technical issue on our side, please contact us. We will review the issue and work to resolve it promptly.
If you were charged in error or charged more than once for the same purchase, please contact us so we can review the transaction.
Paid Subscriptions
You may cancel a paid subscription at any time to prevent future charges. Cancellation will normally take effect at the end of the current billing period. Payments for the current billing period are generally non-refundable, except where required by applicable law or where we determine that a refund is appropriate.
Disputes and chargebacks
Please contact us before opening a payment dispute so we have an opportunity to resolve the issue. We aim to respond to support and refund requests within five business days.
If a payment dispute is opened, we may provide relevant purchase, payment, and delivery records to the payment provider as part of the dispute process.
To request support or a refund, email hello@thebreakdownai.com with your order email, purchase date, and a brief description of the issue.
This policy does not limit any refund rights required by applicable law.